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Parking at Munich Airport: An Awful Experience

The parking experience at Munich Airport is awful. It is too easy to do something wrong, which can only be remedied by calling support. The bad user experience is caused by a bad system architecture. The pieces for a better architecture are already in place. Improving the interaction between these pieces improves the architecture and a fortiori the user experience. I can at least dream of a better parking experience in the future, although I can’t change the current one.

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